| Annotated bibliography on violence at work (1999) | ||
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This bibliography provides a wide range of references on the subject of violence at work, an area of common concern to workers, trade unions and employers. The source materials address the contributing causes to violence, such as the organization of work, interpersonal dynamics and stress, and the variety of intervention measures which may prevent violence in future. Recommended measures for intervention include redesigning the work, improving recruitment procedures, staff training and counselling, and improving security systems. Some of the references also address how violence affects workers in a variety of occupations, such as bank tellers convenience store workers, health-care workers, migrant workers, restaurant workers, salespersons and social workers. The bibliography includes books, journal articles, monographs, reports, surveys and conference proceedings written in various languages, but mostly in English. |
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