High Performance Work Research Project - Case Studies

• Towards high performance working
• The ILO/IFTDO research
• Organizational objectives and a focus on customers
  • Efficiency
  • Excellence
  • Exclusivity
• What did these organizations do?
  • Getting started
  • Getting organized
  • Getting smart
  • Getting results
  • Giving out
  • Sustaining progress is not a sinecure, but it can be done
• Concluding thoughts

• Thorn Lighting, Ltd.
• South African Breweries, plc.
• W. H. Smith & Sons (Tools) Ltd.
• Motorola, Inc. 
• Comfort Driving Centre
• The Laiki Bank, Ltd.
• The Mandarin Oriental Hotel Group
• The Social Security Administration (SSA)
• SATS Security Services

• Company/organisation background
• Main factors driving the business
• Managerial practices
• Implementation of managerial practices
• Work design
• Training and development
• Generating commitment and supporting learning
• Compensation and benefits
• National cultural and institutional factors